Objective partners with CareSouth to deliver digital transformation and build stronger communities.
The five-year partnership will see CareSouth streamline multiple processes, empower staff, and improve governance as part of their mission to build stronger communities.
CareSouth is working with Objective to fast-track their digital transformation by implementing a specialist end-to-end SaaS solution.
CareSouth is a New South Wales-based NGO that is committed to building stronger communities with a focus on children, young people, and families. They provide a range of services including disability care, foster care, out-of-home care, and more. By providing opportunities to improve quality of life, CareSouth is on a mission to create positive futures for the communities they live and work in.
Constrained by existing processes and systems
Prior to discussions with Objective, CareSouth had been using a heavily customised client management application to deliver their services. Although modified to suit their needs, the system was complex and outdated, while difficult to integrate with external systems. Manual workarounds and processes were costing time and money, impacting service quality and employee morale.
Following a business review that identified their core issues, CareSouth documented their business requirements with assistance from Objective. The result was a new partnership with Objective that will see CareSouth make a strategic investment to fast-track their digital transformation.
CareSouth will be replacing their current system with a specialist, end-to-end solution which will include Objective RegWorks, Objective RegWorks Mobile and Objective Redact.
Streamlined and responsive care management
The new integrated SaaS solution will allow CareSouth to significantly improve the services they provide to clients, carers and clinicians. This will help CareSouth:
Meet management goals and KPIs - Managers can significantly reduce the time spent on preparing information for reporting purposes while reducing the risk of human error, helping to track progress and meet KPIs.
Enable task and process management - Automated workforce planning will assist with calculating NDIS claims, planning rosters, scheduling home visits, incident logging, quote creation, and completing care plans.
Work anywhere, any time, with anyone - Mobile access enables case workers to capture data in the field, helping to reduce time spent on manual data-entry, re-work, and administration.
Empowering knowledge workers - Addressing staff frustrations around the limitations of legacy systems and providing an efficient system that’s easy to use will reduce effort, and improve service delivery.
Better manage confidential information requests - CareSouth will be able to securely extract and edit information required for confidential requests by automatically generating all documentation and information in chronological order and redact it without any manual work needed.
Objective RegWorks offers a powerful solution to drive better client and carer outcomes; and to help us meet complex legislative requirements across our 14 business lines of service. It requires minimal staff training, is easy to use, and configured in a way to help our staff complete the required processes.’
Manager IT and Communications, CareSouth
Collaboration driving digital transformation
“From the beginning, we found the Objective team to be very informative, willing to listen to our requirements, and able to suggest solutions to our most complex problems,'' said Renee Knight, Executive Officer - Business at CareSouth. “They’ve been professional, patient, and honest, and we’re confident this will continue throughout the implementation project and beyond.”
“We are especially excited to be partnered with CareSouth in a long term relationship. Their significant impact in communities throughout the Illawarra region and beyond align so well with our own vision of digital transformation driving positive community outcomes,” said Ben Hobby, Global VP, RegTech Solutions at Objective. “CareSouth has chosen an ideal time to transform their service delivery, empower their people, drive efficiency through automation, and create solid foundations to meet their rapidly increasing demand.”
We are especially excited to be partnered with CareSouth in a long term relationship. Their significant impact in communities throughout the Illawarra region and beyond align so well with our own vision of digital transformation driving positive community outcomes.
Global VP, RegTech Solutions at Objective
About Objective RegWorks
Objective RegWorks is an end-to-end SaaS solution designed specifically for regulators and regulated industries. Highly configurable and easily integrated with other core systems, it allows teams to make informed consistent decisions, increase productivity, and improve community outcomes.