Case Study

Hobsons Bay City Council

Improving responsiveness to the community with Objective ECM

Motivated by the need to facilitate Council-wide collaboration and to improve responsiveness to their community, Hobsons Bay City Council embarked on a program of change to enhance information and knowledge sharing.

Hobsons Bay City Council is situated on Port Phillip Bay around 10 kilometres west of central Melbourne. It covers an area of approximately 66 square kilometres. The Council provides a range of services and facilities to approximately 81,400 residents.

The Council recognised existing systems had resulted in silos of information being created across departments. This presented challenges to key business processes, and impacted on the ability to meet business and legislative requirements.

Driven by this situation, the Council implemented Objective ECM to store and manage information in a single repository, shared across departments in a collaborative environment.

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BENEFITS AT A GLANCE

  • Improved productivity
  • Increased accountability and transparency
  • Streamlined business processes
  • Council-wide collaboration

SOLUTION