- Services & Support
Access technical and solution support, professional services and Objective management, from your local office.
More than just a maintenance program, the Objective ECM Upgrade and Support Program (USP) is a comprehensive customer care program.
USP is an integral component of our holistic approach to customer care, where you access technical support in the context of your business.
Our support staff are here to assist you with your product issues, and your business solution.
As every implementation goes live, a support contact is assigned to your organisation, fully briefed on the specifics of your system and its role in your business.
We track and measure everything we do.
Every contact you make with our Customer Support Centre is registered in our support system and whether resolved through re-education or software changes, each issue is managed through to a mutually agreed conclusion.
Find Answers within our Knowledge Base
Access the continually expanding Objective Knowledge Base to peruse previously asked questions and answers. Search by product, category, keyword or phrase to find answers to questions virtually instantly.
Log an incident, set its priority and it will be categorised, classified and managed to resolution.
Track the progress of your incident, check its status, update it with new information or indicate that a resolution is no longer required.
Each year, we invest substantially in Research and Development (R&D) and regularly release enhancements to our market-leading products.
We think our existing customers, not just our new customers, should reap the benefits of new versions. USP subscribers have access to our latest software.
Objective Keystone (ECC) is software delivered by subscription with product updates releases and issues are resolved on an ongoing basis.
Customers managing document authoring projects or consultation events can seek general help and guidance to ensure Keystone delivers their project outcomes.Login to Customer Support
In an advisory capacity, our product specialists who are available to answer functionality and usage questions in the context of how you use Objective Keystone.
It is designed for experienced users or administrators of Keystone projects, not to replace end user training.
For larger scale projects requiring configuration, change management and specific project controls we offer custom engagements.
Use Objective Assist for:
Instructions to get help you get started using Objective Connect today.
Access Documents - if you've been invited to Participate
Share Documents - if you have documents to share with others.Read Tutorials
Learn more about our Technical Support Services.
Objective creates information and process governance solutions that are effortless to use and enable organisations to confidently advance their own digital transformation.About Objective ›
Designed for regulated industries, these solutions turn the imperative of compliance, accountability and governance into an opportunity to streamline business processes and deliver the innovative services that customers expect.Industries we work with ›
With a heritage in enterprise content management (ECM), Objective's solutions extend governance across the spectrum of the modern workplace; underpinning information, processes and collaborative work-spaces.Explore our products ›