Technical Support

Get the most from your Objective solution

Access technical and solution support, professional services and Objective management, from your local office.

 

ECM Upgrade and Support Program

A comprehensive customer care program

More than just a maintenance program, the Objective ECM Upgrade and Support Program (USP) is a comprehensive customer care program.

USP is an integral component of our holistic approach to customer care, where you access technical support in the context of your business.

This program provides you with:

  • telephone support
  • web-based support
  • software upgrades at no extra licence cost

Stuck with a tricky issue?

Our support staff are here to assist you with your product issues, and your business solution.

As every implementation goes live, a support contact is assigned to your organisation, fully briefed on the specifics of your system and its role in your business.

Call our Customer Support Centre

We track and measure everything we do.

Every contact you make with our Customer Support Centre is registered in our support system and whether resolved through re-education or software changes, each issue is managed through to a mutually agreed conclusion.

Online Support Portal

Find Answers within our Knowledge Base
Access the continually expanding Objective Knowledge Base to peruse previously asked questions and answers. Search by product, category, keyword or phrase to find answers to questions virtually instantly.

Incident Management

Log an incident, set its priority and it will be categorised, classified and managed to resolution.

Track the progress of your incident, check its status, update it with new information or indicate that a resolution is no longer required.

Maintain software version currency at no extra licence cost

Each year, we invest substantially in Research and Development (R&D) and regularly release enhancements to our market-leading products.

We think our existing customers, not just our new customers, should reap the benefits of new versions. USP subscribers have access to our latest software.

Objective Keystone (ECC) Support

Subscription software with added service

Objective Keystone (ECC) is software delivered by subscription with product updates releases and issues are resolved on an ongoing basis.

Customers managing document authoring projects or consultation events can seek general help and guidance to ensure Keystone delivers their project outcomes.

Login to Customer Support

Learn from our experts

In an advisory capacity, our product specialists who are available to answer functionality and usage questions in the context of how you use Objective Keystone.

It is designed for experienced users or administrators of Keystone projects, not to replace end user training.

For larger scale projects requiring configuration, change management and specific project controls we offer custom engagements.

Questions, guidance and advice

Use Objective Assist for:

  • Feature and functionality questions
  • Clarify how to achieve a particular outcomes
  • Guidance and tuning of Reports
  • Guidance on sorting and cleansing data imports
  • Document styling and formatting advice
  • Advice and minor changes for Portal pages and branding
  • Guidance on system housekeeping and event management

Objective Connect Assist

How-To Videos

Our library of How-To videos illustrate all of the features of Objective Connect.


Tutorials

Instructions to get help you get started using Objective Connect today.

Access Documents - if you've been invited to Participate

Share Documents - if you have documents to share with others.

Read Tutorials

Governance solutions for information, processes and collaborative workspaces.

Robust governance across all information

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Streamline content-driven processes

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Leverage information and processes across your enterprise.

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Extend your information governance to the cloud

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Author, verify and publish on-brand content, with ease

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Digitally transform plan approval collaboration

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Deep and diverse experience working with customers from many industries

Related Resources

Learn more about our Technical Support Services.

About Objective

Objective creates information and process governance solutions that are effortless to use and enable organisations to confidently advance their own digital transformation.

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Solutions for regulated industries

Designed for regulated industries, these solutions turn the imperative of compliance, accountability and governance into an opportunity to streamline business processes and deliver the innovative services that customers expect.

Industries we work with ›

Software for the modern workplace

With a heritage in enterprise content management (ECM), Objective's solutions extend governance across the spectrum of the modern workplace; underpinning information, processes and collaborative work-spaces.

Explore our products ›