Managed Services

Depend on Objective’s specialists

Objective Managed Services help optimise your Objective solution across the spectrum of technical performance, business optimisation and user adoption.

Team of specialists

By transferring day-to-day management of operational activities to Objective’s team of specialist consultants, your staff can focus their attention and resources on the complexities of managing your business, confident in the knowledge that their solution is being efficiently managed by the people who know your environment best, Objective.

Business Benefits

System reliability and performance – through proactive maintenance and tuning.

Enhanced support and service capabilities – through agreed service levels.

Risk reduction – by outsourcing key operational functions to Objective.

User Benefits

Increased user adoption by aligning the solution to your specific business needs.

Increased business productivity and efficiency enabling organisations to focus on core business initiatives rather than having to solve complex IT problems.

Ensure that your platform, often a mission-critical application, operates efficiently and reliably to help you meet your overarching business goals.

 

"Subscribing to Objective Managed Services has freed up our staff allowing us to leverage our investment in Objective. We know that support is only a phone call or email away and while our issues are resolved, our staff can focus on business outcomes to deliver better sewage and water services to our customers and keep our communities healthy."

Pauline Thomson, Chief Financial Officer - Unitywater QLD

 

Focused expertise to maximise your software investment

Managed to run to maximum potential

Protecting investments at competitive cost

Objective Application Server Support is a structured proactive program that maximises application availability and performance while minimising the cost of ownership and risk of dependency on key staff.

To help us manage your system effectively, we analyse usage via our comprehensive reporting suite, monitor incident metrics, and report on your service in line with contracted service levels, reviewing service level agreements regularly to make sure they still reflect your needs.

Core functions:

  • Objective instance management
  • Configuration management
  • Application tuning
  • System monitoring and maintenance
  • Incident management
  • Server application administration tasks
  • Application health checks

Discover more:

Discover how Objective Managed Services ensures your solution and the critical information it manages is tuned for optimum performance, leaving you to focus on your business needs.

 

Capability Overview

Managed Services

Maximises business outcomes and ROI

Performance issues affect optimal performance

Objective Business Application Support delivers an integrated business support model enabling customers to support their evolving organisation, leveraging the strategic value of Objective ECM and identifying opportunities for ongoing business improvements.

Core functions:

  • Usage and adoption analysis
  • Business Support - end user, system administration and records management
  • Business Optimise
  • Workflow design optimisation
  • System administration services

Discover more:

Discover how Objective Managed Services ensures your solution and the critical information it manages is tuned for optimum performance, leaving you to focus on your business needs.

 

Capability Overview

Managed Services

Proactive attention from our specialist consultants

Scaling IT skills to support growth

Consulting Services Program is a convenient way to engage Objective Managed Services for ad hoc consulting.

By prepaying a set number of days of consulting at the beginning of each year you avoid any contractual delays when you urgently need assistance on adhoc work performed through the course of the year.

Core Services:

  • Regular, scheduled on-site support for your solution
  • Consulting services for customisations
  • Implementation services derived from recommendatiosn of health checks
  • Support administration and maintenance tasks

Discover more:

Discover how Objective Managed Services ensures your solution and the critical information it manages is tuned for optimum performance, leaving you to focus on your business needs.

 

Capability Overview

Managed Services

Proactive Database Management Support

Stability issues affect optimal performance

Ensure that the Objective ECM application database is managed and run to maximum potential, by providing appropriate levels of uptime and proactive assessment of application issues.

Service Catalogue:

  • Event Management
  • Incident Management
  • Change Management
  • Health Checks and Application Tuning
  • Service Delivery Management

Discover more:

Discover how Objective Managed Services ensures your solution and the critical information it manages is tuned for optimum performance, leaving you to focus on your business needs.

 

Capability Overview

Managed Services

Responding to the changing business needs

Flexibility to adapt to changing requirements

Ensure that the Objective ECM application is managed and run to maximum potential, by providing appropriate levels of uptime of the application from the infrastructure layer and above.

  • Application Server Support
  • Database Management

Hosted Services:

  • Infrastructure Management
  • Event Management
  • Backups and security
  • Log File Management
  • Disaster Recovery
  • Connectivity

Discover more:

Discover how Objective Managed Services ensures your solution and the critical information it manages is tuned for optimum performance, leaving you to focus on your business needs.

 

Capability Overview

Managed Services
 

"High quality and customisable reporting has assisted us to focus on the important issues at each stage of our Objective implementation journey to identify areas that need attention and gain confidence that our initiatives are working"

“Managed Services have allowed us to stay focused on compliance and best practice while the expertise to manage the system is being handled by people who have extensive experience with the system.”

Mr Gary Cox, Manager, Information Management & Library Services, Department of Transport, Roads & Maritime Services

Governance solutions for information, processes and collaborative workspaces.

Robust governance across all information

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Streamline content-driven processes

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Leverage information and processes across your enterprise.

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Extend your information governance to the cloud

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Author, verify and publish on-brand content, with ease

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Digitally transform plan approval collaboration

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Deep and diverse experience working with customers from many industries

Related Resources

Learn more about Objective Managed Services.

About Objective

Objective creates information and process governance solutions that are effortless to use and enable organisations to confidently advance their own digital transformation.

About Objective ›

Solutions for regulated industries

Designed for regulated industries, these solutions turn the imperative of compliance, accountability and governance into an opportunity to streamline business processes and deliver the innovative services that customers expect.

Industries we work with ›

Software for the modern workplace

With a heritage in enterprise content management (ECM), Objective's solutions extend governance across the spectrum of the modern workplace; underpinning information, processes and collaborative work-spaces.

Explore our products ›