Solution Snapshot

Automating License Processing at Brighton & Hove City Council

Leading the way in highway license application automation

Leading the way in the automation of license application and approval processes, Brighton & Hove City Council adopted an innovative approach to transforming service delivery whilst driving customer service excellence.

The council has delivered a standardised, end-to-end process that is faster, more accurate and keeps customers better informed at all stages of the licensing application and renewal process.

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Self-serving customers - digital registration and approvals

Improved search and visibility - accurate, up to date information

Increased payment collection - reducing fee collection costs and bad debt