News Release

Objective and Thurrock Selected as Finalists for DM Awards

29.09.2015

We are delighted to announce that along with our customer Thurrock Council, we have been selected as finalists for the 2015 Document Management Project of Year award for 2015.

This category recognises impressive work that has been carried out in the Public and Private sectors, including a recent project between Objective and Thurrock Council.

The Project:

With increasing pressure to make significant operational efficiencies, Thurrock, like all local authorities is undergoing a period of fundamental transformation. The Council is delivering an ambitious digital transformation programme and ‘invest to save’ projects that will yield further efficiency improvements in the medium term. Fundamentally, to develop new ways of working and service delivery models in order to remain viable.

The Council’s Housing Service was the first to adopt this ‘invest to save’ approach, embarking on a transformation programme which required the closure of area offices, streamlining of administrative support, automation of admin-intensive business processes, the elimination of existing paper stores and a move towards a ‘born digital’ culture to drive cost savings and improve process efficiencies and customer service.

Since implementing Objective EDRM, the council has enabled:    

  • 50% reduction in the administrative function and associated cost savings through the automation of admin-intensive processes
  • 80% reduction in the volume of paper held and associated cost savings including the release of office space for commercial re-let
  • 30% reduction in desk space enabled by flexible and mobile working practices
  • Workflow has improved customer service by ensuring customer contacts are acted upon and that officers meet statutory completion times for core tenancy management processes
  • Leaner, demand-based operational models are being implemented as officers access digital customer and process information anywhere and are not tied to fixed office locations

 
As part of the wider Housing transformation programme the EDRMS project will help contribute to £1.5 million in operational savings over the next five years.

Richard Parkin, Head of Service for Housing Management at Thurrock Council comments "Objective EDRMS started for us in Housing as a tool to rationalise offices and remove the huge number of physical documents we retained for each of our tenancies. Working with a blend of Objective support and in-house resource we have been able to really stretch the boundaries of what this system does for us. Objective EDRMS is now our first point of contact tool for customer service and allow us to understand demand management and how we are meeting that demand. Processes designed by our own Tenancy Management teams have now been integrated into workflow through the Objective system and tasks are easily passed to appropriate owners for them to action. I estimate that over 70% of our Tenancy Management "business" is now done through Objective EDRMS/Workflow and is fully transparent, manageable and accountable for Customers, Councillors and Staff Members".