Case Study

ACT Planning and Land Authority

Improving service delivery to ACT citizens using Objective ECM

With the introduction of the Territory Records Act 2002 and as part of the ACT Government’s overall strategy to improve service delivery to ACT citizens, the Government decided to implement an Integrated Document Management System (IDMS) throughout its agencies.

The ACT Planning and Land Authority (ACTPLA) was selected as the pilot agency due to the diverse range of information the organisation handles on a regular basis. ACTPLA is the ACT Government statutory agency responsible for planning the future growth of Canberra in consultation with the Canberra community.

The organisation performs under various types of legislation, the most important of which is development assessment under the Planning and Development Act 2007, where they advise the ACT Government on land, planning and building policies.

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  • Improved business processes
  • Enhanced collaboration
  • Increased accountability and transparency
  • Legislative compliance
  • Improved knowledge sharing culture