Meet the Team! Reema Bansal

27.06.2019

Engaging with customers daily more than any other field and building quality working relationships with many of you are just some of the perks of working in the Objective Global Support team for Senior Support Consultant, Reema Bansal.

Having joined Objective in August 2017, Reema is responsible for managing, analysing and resolving ECM support related incidents for the QLD region. She also contributes to Objective Connect and Objective Keystone support requests for all other regions.

As Reema’s first role in Australia, one of the key drivers for working at Objective was to understand the Australian market and customer base. She has flourished in the role and is passionate about having honest two-way conversations on the status of issues raised and working collaboratively with customers to solve business issues.

Analysing support cases is what keeps things interesting for Reema and no two days are the same. Every customer incident comes in via Global Support and needs to be reviewed to decide the best course of action, for example, how it can be efficiently resolved or whether other areas of our organisation need to be engaged with such as the Engineering Support, Product Team or Services. Keeping customers fully informed as open incidents progress is always a top priority.

Reema offers this advice to customers engaging with Global Support, “We are here to help and working collaboratively with us is key. Therefore, gathering as much necessary information as possible before logging a support ticket and prioritising incidents appropriately will save critical time and enable incidents to be resolved much faster.”


Almira Rapisarda, Marketing Manager

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From the author: Almira Rapisarda