Utilities

Utilities operate in one of the most demanding industries in the economy where access to accurate, timely and secure information is critical to their performance and survival.

They provide services that in the space of a century have evolved from a rare luxury to a necessity for the survival of society. They illuminate and warm our cities and homes, power our transport and infrastructure systems and deliver clean, fresh drinking water.

They are accountable to not only shareholders and customers, but also to the government, industry regulators, the general public and the environment.

In an increasingly global market, Utilities are also open to global uncertainties: fuel prices, fuel availability, the global and environmental economy. Operationally, they must maintain relationships with customers, staff, regulators and a highly diverse group of suppliers and contractors.

To optimise revenue, Utilities must remain efficient facility managers; to be competitive, they must focus on service quality; and to comply with regulatory obligations, they must adopt sound compliance and governance processes.

Objective supports numerous Utility customers throughout Asia Pacific in achieving these goals by leveraging technology to create a consolidated knowledge asset infrastructure that supports critical business processes such as, occupational safety and health management, configuration management, correspondence management and contract management. 

Objective solutions for Utilities provide:

• Improved asset management and maintenance
• Increased productivity by business process improvement
• Regulatory compliance and accountability
• Capture of knowledge from an aging work-force
• Improved the quality of customer service
• Improved asset availability via faster response to issues
• Secured intellectual property and confidentiality of information