Local Government Local governments are under mounting pressure to deliver a multitude of quality services and facilities, more efficiently and effectively, and with comparatively fewer resources at their disposal than ever before.
Delivering diverse services across a variety of different work teams makes it vital for councils to have the ability to share information between departments. It enables future decisions to then be fully informed, and ensures that the right people have access to the right information at the right time.
Existing legacies of huge volumes of paper and ever increasing volumes of electronic information present new challenges in maintaining a corporate view of a council. Individual service areas have independent business processes, creating and owning a variety of content which is traditionally stored in information silos. A lack of transparency between service areas makes it difficult for staff to make informed decisions.
By taking control of how corporate information is created, collected, communicated and used, Local Governments can begin to use their information to enhance the delivery of services and drive efficiency improvements. Customer service staff can provide more accurate information to citizens, and back office staff are able to handle more applications, enquiries and cases. In addition, senior management can make decisions based on accurate information and manage the council more effectively.
Objective solutions for Local Government provide:
- Business process improvement
- Improved customer service
- Streamlined and consolidated customer records
- Improved use of resources and productivity
- Increased service capacity
- Enhanced process efficiency
- Improved data accuracy and integrity
- Reduced storage costs
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