Knowledge Management The value of today's enterprise is increasingly measured by the way it creates, uses and reuses knowledge to add value to products and processes, and to improve relationships with customers.
While technology alone will not deliver knowledge management for your organisation, many of our customers use an Objective solution to form the foundation of their knowledge management strategy.
- Some customers use it to improve the quality of customer service delivery - by giving service delivery staff secure access to the corporate knowledge base and extending that access to customers themselves.
- Others use Objective knowledge management in the research and development of new products - to reduce duplication of effort and speed time to market.
- And some organisations use knowledge management to provide accountability of information and decision making processes together with compliance with industry or legislated regulations.
By managing both structured and unstructured corporate information - everything from historical records right through to email correspondence - and the processes that support and drive that information throughout the organisation, you can begin to gather and leverage the knowledge contained within.
Objective provides a flexible environment and framework for enterprise knowledge management that integrates content, business processes and people as they apply their experience and competences in the course of business activity. This in turn provides fundamental input to innovative approaches and productivity developments. As new outcomes are created for the business, and recorded through integration with business processes and content, then new knowledge can be stored and reused.
Objective acts as a foundation upon which people can provide the “know how” when performing business activities or develop new business outcomes. As a consistent and available knowledge repository Objective supports operational flexibility allowing organisations, business processes and people to respond to challenges in a competitive and demanding business environment.
Objective solutions provide a knowledge framework that supports knowledge discovery, business collaboration, communities of practice, access to expert knowledge and innovation management across their organisation.
Fuelled by the digital business environment that records email, documents and a vast array of other enterprise content, the volume of information and “noise” is increasing exponentially. Simply searching across this crowed landscape, on single criterion is no longer acceptable.
Objective provides a suite of discovery features that allows users and groups to focus information and present it as meaningful knowledge for business use. People have the ability to: focus requests; save dynamic, subject based results; and monitor changes to information of interest across their organisation.
Organisations that use Objective share similar attributes. Objective’s customers are characterised by the nature of their business where people with different skills, competencies or professional disciplines interact across often distributed and complex organisations.
Objective allows the definition of communities where people with common interests or business practice needs can share relevant content and experiences and participate in common business processes.
Community workspaces provide people with focused information and knowledge pertinent to subject, disciplines or function that can be used to develop and support expert “know how” within an organisation. Whether you’re an engineer or a records manager this capability allows you to communicate with similar people across your organisation or industry, regardless of location, to create a positive and valuable experience for yourself and your company.
Objective provides people with access to the “know how” in their business through ability to record and find content and subject experts. As a repository of valuable corporate knowledge Objective provides a configurable approach that allows the identification of authors, contributors and subject-based experts who can support and add value in business or project processes.
Innovation is a fundamental contribution to many organisations, where concept development and time-to-market is often the measurement of success.
Product research and development, service development and new market models are supported through intensive knowledge management processes. From idea to implementation Objective can provide a supporting business and knowledge framework for innovation management to support greater business value in increasingly competitive environment.
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